FAQ

First try to remove the battery, put it back in and then switch on the E-Bike. Please also check whether the display plug is inserted correctly and otherwise refer to the FAQ on "My battery does not charge. What can I do?". If all this does not help, please contact us.

Please check the tire pressure first, because this can strongly affect the support. In addition, other factors such as the load, high gradients, air temperature and the shifting behaviour can also reduce the support. If you have big problems or doubts, please contact us.

If you have not found a solution to your problem on our website, you are welcome to contact our service department. You can contact us via [email protected] or under 044 51 35 86 (CH) or 0800 186 2136 (DE).

- You should protect the battery from cold temperatures. It is recommended to store the battery at room temperature if possible.
- After riding on salted roads, you should clean the E-Bike with fresh water and/or wet cloth and lubricate the chain regularly.

We pick up the bike at your location and assess the case afterwards in our workshop. For the pickup and return transport we charge a fee of 59.- per e-bike. You can contact us by phone at 0800 186 2136 or by email at [email protected]. Our customer service will then arrange a suitable date for the pickup with you.

When driving downhill, it should be ensured that the brake is not permanently applied if possible in order to avoid overheating.

Yes, gear changes are important uphill to give you an optimal cadence. However, shift if possible before the climb to minimize chain wear. If you want to shift while riding uphill, make sure that the load on the pedals is as low as possible. Riding uphill in the highest gear and with the highest level of assistance will consume more battery power and reduce range.

The frame can be cleaned with a cloth, a little soap and water. Once a month you should oil the chain (see video) and check the tire pressure (see video). The optimal tire pressure is very important to increase the range. In addition, we recommend a service once a year or every 1000 km.

On the models up to 25km / h most common child trailers (Thule, Burley, XLC, etc.) can be mounted without any problems. On the 45km / h models it is allowed and possible to mount a child trailer, but we recommend this first to check with our service team.

Yes, all standard child seats (Hamax, Römer, etc.) can be mounted. For further details you can contact our team.

The following components/parts and circumstances are excluded from the warranty or lead to exclusion from this warranty:
All wearing parts (see next question).

If the vehicle is technically modified without the consent of the manufacturer

Subsequent conversion/installation of non-compatible or non-original parts

EGO Movement foreign parts/components

Improper use/transport

Lack of service within a reasonable period of time

Improper assembly or maintenance (observe operating instructions!)

Damage due to missing or incorrect adjustment or worn components

Damage due to falling

Damage due to weather influences or normal wear and tear

Damage due to unsuitable cleaning agents, utensils such as high-pressure cleaners or additives used.

Use in racing and competition

Unauthorized rental/transfer

Drive chain, sprockets, pinions

Brake pads, brake fluid, brake discs, brake cables, brake cable sleeves

shift cable covers, shift cables

tires, tubes, rim tapes

Seals of suspension elements

Saddle

Light bulbs, cables/connectors

Handlebars, handlebar grips

You will be contacted within 24 hours by one of our sales representatives who will work with you to find the most suitable location and date for a test drive.

At the moment we sell only our own E-Bikes and E-Cargos E-Bikes and soon also E-Scooters. We offer selected accessories and accessories from other manufacturers.

Yes, the ecological footprint is very small compared to other means of transportation and of course especially compared to fossil-fueled ones. Even a frequent E-Bike commuter consumes on average 6 times less electricity per year than a standard refrigerator. As a company, we are certified CO2-neutral and make our contribution to the lowest possible CO2 footprint.

Yes, very much so. A full battery charge, which allows a range of 60 to 120 km, costs between 10 to 20 centimes with an average electricity mix. This is cheaper than any car, motorcycle or public transport.

Yes, this is possible at any time without obligation and free of charge. The best way is to make an appointment in advance (contact [email protected] or hotline +41 44 515 35 86), but this is also possible spontaneously in all stores.

Yes, this is possible at any time. Sign up for a test drive on our homepage or contact us via [email protected] or our hotline +41 44 515 35 86. One of our sales representatives will then contact you within 24 hours to find the best appointment with you.

You will be contacted within 24 hours by one of our sales representatives who will work with you to find the most suitable location and date for a test drive.

In Switzerland, the minimum age for E-Bikes with an assistance of up to 25 km/h is 14 years with driver's license M, and 16 years without it. For models up to 45 km/h, driver's license M is mandatory and the minimum age is 16 years. There is no helmet obligation for models with an assistance up to 25 km/h and a bicycle helmet obligation for models with assistance up to 45km/h. However, we strongly recommend wearing a helmet even for the 25 km/h models.

In Switzerland, people from 16 years of age can ride E-Bikes with an assistance of up to 25 km/h without a driver's license, 14 to 16 year olds need a driver's license M. For models up to 45 km/h, driver's license M is mandatory and the minimum age is 16 years.

These are two different designs of the engine, which differ on the one hand by the position on the bike frame, but also by the sensor technology. Our mid-engines are additionally equipped with torque sensors which sense how hard you pedal and then adapt the power to your driving behaviour. This leads to a very natural and balanced riding experience and also provides very strong performance on the mountain.

Front engines are more suitable for flat terrain. The use in Switzerland is therefore not optimal and we advise against it.

We have standard frame sizes for women (45cm) and men (54cm), as well as for the 45km/h model (50cm). Increased, adjustable stems and longer seatposts offer the possibility for your size and seating position to find an ergonomic seating position. Our team will be happy to advise you and look at your personal ergonomics situation with you.

The torque sensor allows to adjust the electric assistance of our motors to your pedal force. The pedal force determines the torque, which is measured and transferred by our sensor.

All our e-bikes have high quality disc brakes, most have hydraulic disc brakes.

Yes, the E-Bikes are tested by TÜV SÜD according to the EU standard for pedelecs EN15194 and comply with this standard.

Delivery time is subject to seasonal changes and varies especially for promotions. Usually the production time is 2 weeks. For the current delivery time please contact our sales team at +41 44 515 35 86 or [email protected].